Linenretreat is committed to protecting your personal data privacy and security. To ensure brand integrity and transparency, all visual content on www.linenretreat.com — including homepage and product imagery — is either original photography or sourced from verified royalty-free materials.
This Privacy Policy describes how we collect, use, and safeguard your information when you visit our Site and purchase our laundry storage products.
1. Data Controller
For the purposes of applicable data protection laws in Canada (PIPEDA), the United States, and the European Economic Area (EEA/GDPR), Linenretreat is the legal entity responsible for processing your personal information (the “Data Controller”).
Phone: +1 6135318700
Email: laundrybasket@linenretreat.com
Address: 1131 Johnson St, Kingston, ON K7M 2N6 CA
2. Information We Collect
We collect only the information necessary to fulfil your orders and provide a professional shopping experience:
Order Information: Name, billing address, shipping address, and contact details (email and telephone number).
Technical Data: IP address, browser type, and usage patterns collected via standard cookies to improve site navigation and prevent fraudulent activity.
3. Shipping & Logistics Integrity (United States & Europe)
To maintain the highest standards of quality control and transparency:
Direct Inventory Management: We manage our own physical inventory within our internal warehouse facilities. We do not engage in third-party dropshipping models, ensuring that every laundry storage product is inspected and dispatched directly by our team.
Delivery Timeline: All orders are expected to be delivered within 3 to 6 business days.
Tracking: Customers will receive a verified tracking number upon dispatch to ensure full visibility of the transit process.
4. Taxation & Customs
For all international transactions destined for the United States and Europe, the following terms apply:
Import Duties & VAT: Prices displayed on the Site do not include local import duties, Value Added Tax (VAT), or customs clearance fees.
Recipient Responsibility: As the Importer of Record, the recipient is solely responsible for any applicable taxes or customs fees levied by the destination country (United States or European Union member states). All international shipments are strictly sent on a Delivered Duty Unpaid (DDU) basis.
5. Payment Processing & Billing Transparency
To ensure the highest level of financial security and to mitigate the risk of unauthorised account activity, we utilise Stripe as our primary third-party payment processor.
Billing Descriptor: To help you recognise your transaction and prevent accidental dispute filings, please note that charges on your bank or credit card statement will appear as: www.linenretreat.com.
Security Standards: Stripe adheres to the rigorous standards set by PCI-DSS. We do not store, process, or transmit your full credit card or debit card information on our internal servers.
Data Encryption: All payment data is protected using Transport Layer Security (TLS) and Secure Socket Layer (SSL) encryption protocols during transmission.
6. Purpose of Processing
We process your data based on the following legal grounds:
Contractual Necessity: To process and deliver your laundry storage products.
Legal Obligation: To comply with tax, accounting, and regulatory requirements in Canada, the United States, and the European Union.
Legitimate Interests: To provide customer support, maintain website integrity, and proactively mitigate transaction and fraud risks.
7. Data Retention
We retain personal information only for as long as is necessary to fulfil legal and operational purposes:
Transaction Records: Retained for 7 years to comply with fiscal and tax obligations.
Customer Correspondence: Retained for 2 years for service continuity.
Technical Logs: Retained for 30 to 90 days for security monitoring and fraud prevention.
8. Your Rights (GDPR & PIPEDA)
Depending on your location, you possess certain rights regarding your data: Access, Correction, Erasure, and Portability.
Automated Decision-Making: We do not engage in automated decision-making or profiling that produces legal effects concerning our customers.
To exercise your rights, please contact us at laundrybasket@linenretreat.com.