This Shipping & Delivery Policy outlines the formal terms and conditions regarding the transit and receipt of goods purchased from Linenretreat. We are committed to providing a professional, transparent, and secure logistics experience for our customers across Europe and the United States.

1. Direct Inventory & Order Dispatch
To ensure the highest standards of quality control and supply chain integrity, Linenretreat maintains direct physical ownership of all inventory. All items are stored and processed within our dedicated corporate warehouse facility.

Handling Time: Orders are typically dispatched within 2 to 3 business days following successful payment authorisation.

Shipping Origin: All consignments are officially dispatched from our internal warehouse facility located in Canada.

2. International Logistics & Delivery Timelines
We engage reputable Tier-1 logistics providers—including DHL, FedEx, and UPS Priority—to facilitate swift trans-Atlantic transit.

Estimated Delivery Window: Goods shipped from our Canadian warehouse to Europe and the United States typically arrive within 3 to 6 business days.

Transit Contingencies: Timelines may be subject to external factors such as customs clearance procedures or regional logistics disruptions. We appreciate your patience during peak seasonal periods.

3. Automated Tracking & Visibility
Linenretreat utilises an automated tracking system to provide comprehensive visibility. Status updates will be transmitted to your registered email address at the following milestones:

Dispatch Confirmation: When the order leaves our warehouse in Canada.

International Hub Arrival: Upon arrival at primary logistics hubs in the destination region.

Out for Delivery: When the regional courier initiates the final delivery phase.

4. Customs, Duties, and Import VAT (DDU)
For shipments from Canada to Europe and the United States, the customer is recognised as the Importer of Record.

Import Obligations: Shipments may be subject to local Import VAT, customs duties, or administrative brokerage fees as determined by the destination country’s statutory authorities.

Recipient Responsibility: These charges are levied at the point of entry and remain the sole responsibility of the recipient.

Refusal of Delivery: Should a consignment be refused by the recipient due to import duty charges, any return shipping costs and administrative fees incurred by Linenretreat will be deducted from the final refund.

5. Resolution Protocol & Support
We prioritises customer satisfaction and professional dispute resolution.

Guaranteed Response: We guarantee a formal response to all delivery-related enquiries within 24 hours.

Lost or Delayed Parcels: In the event of a transit delay exceeding our standard window, we will initiate a priority inquiry with the carrier. Should a parcel be confirmed as lost by the courier, we will provide an immediate re-dispatch or a full reimbursement of the purchase price.

Data Accuracy: It is the customer’s responsibility to ensure delivery information is accurate. Linenretreat cannot be held liable for delivery failures resulting from incorrect address data provided at checkout.

6. Contact Information
For any enquiries regarding your shipment or to request a status update, please contact our support office:

Official Website: www.linenretreat.com

Enquiry Email: laundrybasket@linenretreat.com