At Linenretreat, operated by Boreal Home & Decor Inc., we strive to ensure a transparent and reliable shopping experience for our European clientele. To maintain brand integrity, all visual content on www.linenretreat.com—including homepage and product imagery—is either original photography or sourced from verified royalty-free materials.
This policy outlines our procedures regarding cancellations, returns, and refunds, in strict accordance with Canadian business regulations and the European Union Consumer Rights Directive.
Right of Withdrawal (14-Day Cooling-Off Period)
In compliance with European consumer protection laws, customers residing within the European Union or European Economic Area (EEA) have the right to withdraw from their purchase within 14 days of receiving the physical goods, without providing a specific reason.
To exercise this right, you must inform us via an unequivocal statement sent to laundrybasket@linenretreat.com.
Order Cancellations
Before Dispatch: If you wish to cancel your order, please contact us immediately. If the order has not yet been processed, we will issue a full refund to your original payment method.
After Dispatch: If the item has already been dispatched, the cancellation will be treated as a return under the Right of Withdrawal.
Shipping and Delivery Standards
We manage our inventory through our dedicated corporate facility in Markham, Canada.
Processing: Orders are typically dispatched within 2-3 business days.
Transit Times: Delivery to Europe generally occurs within 7-14 business days via partners including DHL, FedEx, and UPS Priority.
Delays: Should your order exceed the standard transit window, we will initiate an investigation. Depending on the findings, we will provide either a replacement or a complete refund.
Damaged or Defective Goods
If you receive an item that is damaged, please contact us at laundrybasket@linenretreat.com within 14 days of receipt.
Evidence: Provide clear photographic evidence of the issue via email.
Resolution: Upon verification, we will process a full refund or a replacement at no additional cost. In these cases, you are not required to return the damaged item.
Returns Process
For standard returns under the Right of Withdrawal:
Return Location: 1629 6831 14th Avenue, Markham, ON L3S 4S8, Canada.
Condition: Items must be returned in their original packaging and in a resellable condition.
Costs: Unless the item is defective, the customer is responsible for the direct costs of returning the goods to Canada. We recommend a tracked shipping service.
Refund Timelines and Payment Methods
Once a return is inspected or a claim is approved:
Processing Time: Refunds are typically issued within 5-7 business days.
Payment Methods: All refunds are credited back to the original method used at checkout (Visa, Mastercard, American Express, Apple Pay, or Google Pay).
Corporate & Support
For all enquiries regarding your order, please reach out to our team:
Legal Entity: Boreal Home & Decor Inc.
Registration No.: 16296831-0
Business No.: 78239 4156 RC0001
Address: 1629 6831 14th Avenue, Markham, ON L3S 4S8, Canada
Phone: +1 (647) 558-2198
Email: laundrybasket@linenretreat.com
Website: www.linenretreat.com