This Shipping & Delivery Policy outlines the formal terms and conditions regarding the transit and receipt of goods purchased from Linenretreat. We are committed to ensuring a professional and transparent logistics experience for our clientele across Europe.
- Order Processing and Dispatch
All orders are processed with due diligence to ensure items are appropriately prepared for international transit.
Handling Time: Orders are typically dispatched within 2 to 3 business days following successful payment authorisation.
Shipping Origin: All consignments are officially dispatched from our corporate warehouse facility located in Canada.
- International Destinations and Logistics
We specialise in the delivery of premium laundry solutions to customers situated within the European region. To maintain a high standard of service, we engage reputable Tier-1 logistics providers, including DHL, FedEx, and UPS Priority.
Estimated Delivery Window: Following dispatch from our Canadian facility, deliveries to European addresses are generally completed within 7 to 14 business days.
Transit Contingencies: Please be advised that delivery windows are estimates based on standard carrier performance. While we strive for punctual arrival, timelines may be subject to external factors such as customs clearance procedures, statutory holidays, or regional logistics disruptions beyond our direct control.
- Automated Tracking and Notifications
To provide comprehensive visibility of your order’s journey, Linenretreat utilises an automated tracking system. Status updates will be transmitted to the email address provided at checkout during the following milestones:
Confirmation of order dispatch from our facility.
Arrival at primary international logistics hubs.
Initiation of local “out for delivery” status by the regional courier.
- Delivery Inquiries and Resolutions
In the event that a shipment exceeds the estimated delivery window, Linenretreat will take proactive measures to resolve the matter:
We encourage customers to contact our support team at laundrybasket@linenretreat.com prior to contacting their bank for any delivery concerns.
Carrier Investigation: We will initiate a formal inquiry with the respective courier to determine the precise status and location of the parcel.
Resolution Protocol: Upon completion of the carrier’s investigation, and depending on the specific findings, we will provide an appropriate resolution. This may include the re-dispatch of the items or a full reimbursement of the purchase price, ensuring a fair outcome for the consumer.
- Customs, Duties, and Import VAT
As all goods are dispatched from Canada to destinations within Europe, customers are recognised as the Importer of Record.
Import Obligations: Shipments may be subject to local Import VAT, customs duties, or administrative brokerage fees as determined by the destination country’s authorities.
Responsibility: These statutory charges are levied at the point of entry and remain the sole responsibility of the recipient. We recommend consulting local customs guidelines for further information regarding import thresholds.
Data Accuracy: It is the customer’s responsibility to ensure that all delivery information is accurate and complete. linenretreat cannot be held liable for delivery failures resulting from incorrect address data provided during the checkout process.
- Contact Information
For any enquiries regarding your shipment or to request a delivery status update, please contact our support office:
Official Website: www.linenretreat.com
Enquiry Email: laundrybasket@linenretreat.com