Linenretreat (“we”, “us”, or “our”), operated by Boreal Home & Decor Inc., is committed to protecting the privacy and security of your personal data. To ensure brand integrity and transparency, all visual content on www.linenretreat.com — including homepage and product imagery — is either original photography or sourced from verified royalty-free materials.
This Privacy Policy describes how we collect, use, and safeguard your information when you visit our Site and purchase our laundry storage products.
1. Data Controller
For the purposes of applicable data protection laws in Canada (PIPEDA) and the European Economic Area (EEA/GDPR), Boreal Home & Decor Inc. is the legal entity responsible for processing your personal information (the “Data Controller”).
Company: Boreal Home & Decor Inc.
Registration No.: 16296831-0
Business No.: 78239 4156 RC0001
Corporate Address: 1629 6831 14th Avenue, Markham, ON L3S 4S8, Canada
Contact Email: laundrybasket@linenretreat.com
2. Information We Collect
We collect only the information necessary to fulfil your orders and provide a professional shopping experience:
Order Information: Name, billing address, shipping address, and contact details (email and telephone number).
Technical Data: IP address, browser type, and usage patterns collected via standard cookies to improve site navigation and prevent fraudulent activity.
3. Payment Processing & Billing Transparency
To ensure the highest level of financial security, we utilise Stripe as our primary third-party payment processor.
Billing Descriptor: To help you recognise your transaction and prevent unauthorised claim disputes, please note that charges on your bank or credit card statement will appear as: LINENRETREAT or BOREAL HOME DECOR.
Security Standards: Stripe adheres to the rigorous standards set by PCI-DSS. We do not store, process, or transmit your full credit card or debit card information on our internal servers.
Data Encryption: All payment data is protected using Transport Layer Security (TLS) and Secure Socket Layer (SSL) encryption protocols during transmission.
4. Purpose of Processing
We process your data based on the following legal grounds:
Contractual Necessity: To process and deliver your laundry storage products.
Legal Obligation: To comply with tax, accounting, and regulatory requirements in Canada and the European Union.
Legitimate Interests: To provide customer support, maintain website integrity, and mitigate transaction risks.
5. Data Retention
We retain personal information only for as long as is necessary to fulfil legal and operational purposes:
Transaction Records: Retained for 7 years to comply with Canadian and European fiscal and VAT obligations.
Customer Correspondence: Retained for 2 years for service continuity.
Technical Logs: Retained for 30 to 90 days for security monitoring and fraud prevention.
6. Your Rights (GDPR & PIPEDA)
Depending on your location, you possess certain rights regarding your data: Access, Correction, Erasure, and Portability.
Automated Decision-Making: We do not engage in automated decision-making or profiling that produces legal effects concerning our customers.
To exercise your rights, please contact us at laundrybasket@linenretreat.com.
7. International Transfers
As a Canadian-based entity serving European clients, your data may be transferred across borders. We ensure that such transfers comply with validated adequacy mechanisms, such as Standard Contractual Clauses (SCCs), to maintain a level of protection equivalent to European law.
8. Changes to This Policy
We reserve the right to update this Privacy Policy to reflect changes in our practices or for legal reasons. Any updates will be posted on this page with an updated “Effective Date.”